Northern Campers terms and conditions

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Definitions and Interpretation
In these terms and conditions the following definitions are applied:

Hire
The period for which you request to hire the Vehicle, as shown by the booking form, including any extension to that period by reason of delayed return of the Vehicle (whether by agreement or not).

Campervan
The vehicle hired to you under this agreement and specified in the booking confirmation.

You / Hirer
The person or persons signing this agreement as hirer of the vehicle, who completed the original booking form, or on whose behalf it was completed by another.

We
northern campers (a Travelust Ltd company)

Security Deposit
The sum deposited with us before the start of the hire period.

The security deposit will be refunded within seven days of safe return of the vehicle and all the equipment hired out with it, as long as it is in the condition in which it left our premises. The vehicle must be returned with the same amount of fuel that was in the tank on collection. Failed to do so will result in charges that shall be sourced from the security deposit.

In the event of an insurance claim/s, we reserve the right to retain the security deposit for as long a period as is necessary to calculate relevant deductions from the deposit (for damage/repair/replacement). Where we incur costs that we set against the security deposit, we will provide you with an itemised invoice detailing those costs.

Hire
We hire the campervan to you subject to this Agreement – comprising the booking form, these terms and conditions, the policy or policies of insurance covering the vehicle and equipment belonging to The Campervan Concierge that you also hire.

By proceeding with a booking/hire of a campervan you confirm that you will strictly comply with the terms of the Agreement.

You agree not to assign or sublet the benefit to you of this Agreement, or claim in any circumstance to own the Vehicle or to have rights over it beyond those conferred by this Agreement.

We permit you to use the Vehicle only upon the terms and conditions of this Agreement.

Cancellation
You agree to the cancellation terms set out in the booking policy. If a reservation is cancelled more than 14 days prior to departure the renter is responsible for 50% of the booking total. If the reservation is cancelled less than 14 days prior to the departure date the renter is responsible for 100% of the booking fee. Should the hirer wish to reschedule then we will make every effort to accommodate at no cost and the transfer of the cancellation policy is transferred to the new date. Only one change of booking date will be permitted.

Charges
The charges stated on our invoice cover your use of the vehicle during the Hire Period, and include basic rental charges, insurance, charges for any optional or ancillary services chosen by you, and any applicable taxes at rate prevailing at the date of our invoice. Additional charges may arise from your use of the vehicle during the Hire Period, and may include matters noted above, a late return charge, an additional driver charge, an extra cleaning charge, and any road tolls or fines for charges arising
from traffic or parking offences during the Hire Period. All charges are subject to final calculation after the end of the Hire Period.

Insurance/offences
Insurance cover is available for drivers over the age of 25 and limited to the age of 75. In some cases we shall incur additional charges, for example if the drivers to be insured have road traffic convictions or work in what our insurers consider to be high risk occupations. We shall pass these charges on to you.

You must report any incidents involving damage caused to or by the Vehicle to us during the Hire Period otherwise the insurance may be invalidated, and you will be personally liable for all costs.

If any third party suffers death, personal injury or damage to property caused by use of the Vehicle that involves a breach by you, or any authorised driver, of any of the terms and conditions of this Agreement, or by any reckless or negligent act by yourself, you agree to indemnify us, if we have to compensate: (a) the insurers for any payment they make to a third party on your behalf; and/or (b) any third party.

Excess
If an insurance claim is made you are responsible for a £750 excess, which is due in respect of each and every incident or to third party property.

Excess does not apply to windscreens, windows, wheels, tyres, the underside, the roof and the interior of the van, towing charges, or where the Vehicle is driven off road, on unsurfaced roads, without due care and attention, negligently, or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage may be liable for the full cost.

We take your declaration of good health to mean that you have no mental or physical disabilities that would interfere with your ability to drive, for example stroke/deafness/heart condition/diabetes/loss of limb/loss of sight in an eye/epilepsy. In addition we take it as meaning that you are taking no drugs likely to affect your driving.

You must have held a full UK driving licence for at least two years, or a European Union Licence for at least 3 years. We require the driving licence numbers and other identification information for all those who intend to drive, before you can drive the vehicle. We must see driving licences for you and all named drivers, plus two other form of identification each, such as recent utility bills or bank statements less than
three months old, before you will be able to drive the Vehicle away. You agree that only pre-authorised and pre-identified people will drive the Vehicle.

Our Obligations
We will supply the Vehicle to you in good overall and operating condition, complete with all necessary documents, parts and accessories, and adequately insured. We will check the condition of the Vehicle in your presence at the start of the Hire Period and on return of the Vehicle. We shall provide a record showing agreed defects.

Late Return
If a vehicle is returned to our premises later than the agreed time, without our prior agreement, you must pay &70 per hour or part as liquidated damages. You will also be affecting the holiday of the next person to hire the vehicle. Should the late return of the Vehicle make us liable for costs greater than the total payable at this hourly rate, the excess is a debt due to us from you. Charges and costs for late return will be deducted from, but not limited to, your Security Deposit.

Dos and Don’ts

Fuel
We ask that the vehicle is to be returned with the same amount of fuel as when you received the vehicle.

Camping Gas
Gas is provided for the cooker, if the gas runs out please arrange refill at your campsite and we will refund on return providing you have a receipt.

Smoking
It is forbidden to smoke inside our vehicles or awnings. You will be liable for any damage caused to either, or their contents, through smoking.

Pets
Pets are welcome. All damage caused by your animals will be charged for.

Keys
If keys are lost or damaged, you are liable for the reasonable costs of and relating to obtaining replacements, and further costs if this leads to the theft of the Vehicle.

Loss or Damage
You will be liable for all losses and costs we incur in the event of loss, damage to, or theft of the vehicle, or any parts or accessories, while in your possession, whether this damage, loss or theft involves deception of, or on the part of you or a third party,
or as a result of the keys remaining in the Vehicle whilst it is unoccupied, or was caused intentionally by you or your party.

Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which covers our costs for handling any claim arising from damage caused to the vehicle, unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess, if the loss or damage is directly due to our negligence or breach of this rental agreement.

Breakdown
If you have any difficulties please report these immediately to us. In the event of breakdown, recovery or repair services will be provided. All our vans have breakdown cover. If you incur any minor repair bills we will refund them to you up to £50: just produce your valid VAT receipt when returning the vehicle. We must pre-authorise repairs costing more than £50.

We may offer a replacement camper, but this will be subject to availability. We cannot accept liability for any costs arising from accident, breakdown or any other cause, e.g., replacement vehicle costs, travel, or accommodation etc. Our liability only extends either to replacing your vehicle with a similar one, or refunding your hire charge for any days for which you lose the total use of the vehicle.

You will need to return to our premises, preferably with the breakdown service returning your original vehicle, to collect a replacement campervan, if one is available. If you have broken down, you must remain at a safe distance from the vehicle until the recovery vehicle arrives. You must not abandon the vehicle at the roadside, if you wish to continue your journey with another form of transport. You must hand over the keys to the recovery vehicle driver.

Your Liability
You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding fines) which are incurred during the Hire Period. Any charges notified to us after we have released, or to a greater sum than, the Security Deposit will be immediately invoiced to you, and we require payment within 14 days. You are liable for any losses or damage caused by you and/or your party, and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or your or their property.
You are fully responsible for damage caused by failure to assess the height of the vehicle and striking overhead or overhanging objects. You will also indemnify us against any liability, caused by damage to overhead or overhanging objects and resultant damage to third parties and their property.

Breaches of these Terms and Conditions
If you commit a breach of this Agreement we have the right to terminate your booking; if you are already in the Vehicle, we may require you to vacate it immediately. A breach of this Agreement includes, without limitation, failure to comply with our instructions (about how to use the van), or health and safety advice, or circumstances where your behaviour, or that of your guests or pets, is likely to have a significant adverse effect upon the Vehicle, or people or property in the vicinity. If you commit a breach of this Agreement, no part of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the Vehicle to our place of business.

Disclaimer
We are not liable to you, or any authorised driver or passenger, for loss of or damage to property left in the Vehicle either during or after the Hire Period, unless such loss or damage results from our negligence or our breach of this Agreement.

Personal Data
When you book the Vehicle, we collect personal information such as your name, e-mail address, home address, telephone number, credit or debit card number, security code and the cards expiry date. This allows us to book the vehicle and insurance for you. We may use the information that we collect to notify you occasionally about news and information we think you might find valuable. For example, we may send you supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, e-mail or post.